Support

No. An ad only plays when you tap a button that says so, in exchange for something shown beforehand. Never when the game opens, in the middle of a sheet, after a failed attempt or at a closing screen. You can play without watching any.

As many as you like: the game sets no daily maximum and no wait between ads. Sometimes the network has no ad ready; then the game says “Por ahora no hay anuncio. Prueba más tarde.” (No ad right now. Try again later.).

They are the game’s energy. Each new notebook uses one. The pile refills over time, and a short ad gives you one instantly, as often as you like. Running out never interrupts what you are playing.

The first three notebooks, the daily sheet, saved sheets, help and retries use none. Notebooks are never sold; with the Mecenas del Taller they arrive without waiting. The exact numbers are in Ajustes (Settings), “Cómo nos mantenemos gratis” (How we stay free).

A one-time payment, with no subscription or automatic charges: no ads forever, ad rewards instantly, blank notebooks without waiting and a thank-you gift every season. Every sheet is for everyone: with the Mecenas they just arrive sooner. The price is shown by the store.

In Ajustes, “Cómo nos mantenemos gratis”, tap “Restaurar compras” (Restore purchases), using the same Google Play or Apple account you bought with. The game also checks on its own every time it opens.

Your progress, however, lives only on the phone and we keep no copy: it moves to a new phone only if the system copies app data (for example, with a direct phone-to-phone transfer).

The store is waiting for an adult to approve it (Apple’s Ask to Buy or Google’s Family Link) or for a pending payment to complete. Once approved, it arrives on its own: there is no need to buy again.

Refunds are handled by the store you bought from: Google Play or Apple. If you are refunded, ads come back; thank-you gifts you already received stay.

After every ad you will see “Reportar este anuncio” (Report this ad). The report is stored on your phone: the date, where it appeared and the number the ad network gave it. Nothing about the player.

To send it to us: in Ajustes (Settings), “Cómo nos mantenemos gratis” (How we stay free), tap “Copiar los reportes” (Copy reports) and paste them into an email to mixiuhonline@gmail.com. In the child profile, copying them requires an adult’s confirmation.

In Ajustes, “Opciones de privacidad” (Privacy options). It appears where the law requires it (European Economic Area, United Kingdom and Switzerland), after you have made your choice. If you are an adult and turned on “Anuncios según tus intereses” (interest-based ads), turn it off in Ajustes.

In the child profile’s Ajustes, “Anuncios en este perfil” (Ads in this profile), marked “Para el adulto” (For the adult). When off, no ads appear in that profile; everything free stays the same and blank notebooks refill over time.

In Ajustes, “Corregir la edad” (Correct the age). Lowering the age always works. Raising it to an older profile requires the phone’s account to confirm the age and an adult to approve, one day after answering and only once. If that is not possible, the other way is to clear the game’s data and answer again; progress is lost.

Everything lives on your phone. On Android: Settings › Apps › Tinteca › Storage › Clear data, or uninstall the game. On iPhone and iPad: delete the app. Your progress is deleted and cannot be recovered; the Mecenas del Taller comes back with “Restaurar compras”.

We only hold emails you have sent us: ask us to delete them. Data held by Google or the store is managed with their tools; see your choices.